Shipping and Returns

DOMESTIC SHIPPING

Courier 1-2 working days

The time can vary depending on where you are located in New Zealand especially Rural Deliveries.

Regardless we do our best to get your order to you as quick as possible. 

INTERNATONAL SHIPPING

We only ship domestically within New Zealand.

Please see the international shipping please go to our international WHERE TO BUY page  

New Zealand Holidays and warehouse closures

Our warehouse operates Monday to Friday 9am to 4pm Auckland time except for the following dates:

2019 closures

  • 1 Jan New Year's Day
  • 2 Jan New Year Holiday
  • 28 Jan Auckland Anniversary Day
  • 6 Feb Waitangi Day
  • 19 Apr Good Friday
  • 22 Apr Easter Monday
  • 25 Apr Anzac Day
  • 3 Jun Queen's Birthday
  • 28 Oct Labour Day
  • Closed Sat 23/12 - Tue 1/1/2019

CANCELLATION, RETURNS & REFUND POLICY

Products that are purchased directly from this web site by an end-user may be returned by you providing it is received at our return address within fourteen (14) days of the date of purchase for a full refund less shipping and handling. Opened packages are not eligible for return. DVDs/books that have been opened cannot be returned.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 3 working days of us receiving your package, however, in many cases you will receive a refund more quickly. In some circumstances there may be an additional delay depending on the time it takes your bank to process our refund request.

If you need to return an item, please send us a message using the contact us page quoting the order number and the reason for the return along with the best way of contacting you. The order number is available from the ‘My Account' section once you are logged in to the website. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Refunds for unclaimed or undeliverable items may be subject to a return fee determined by the carrier, refunds will have this return fee deducted out of the refund amount.

OUR RETURNS ADDRESS IS:

Rosita Real Foods Returns
Order [insert order number]
8 Rona Avenue
Grey Lynn
Auckland 1021
New Zealand

Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery and sufficient insurance so that you can make a claim against your delivery agent in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.

If you wish to cancel an order please contact us by the contact us as soon as possible. Our warehouse is very efficient and will attempt to dispatch items very quickly. If the order has already been sent out you may be liable for the returned shipping costs should you choose to return the order.

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