Here to help answer your questions


Please see our list of answers to frequently asked questions below. If you still cannot find the answer to your question, click the following link to contact us.

FAQs

Our warehouse operates from

Monday – Friday | 8:30am – 5pm

We are a Gobal company with local warehouses based in the United Kingdom, Norway, Australia & New Zealand, this is to guarantee fast local deliveries.

You may wish to check out our ‘Where to buy’ sections if you are not based in one of these locations for one of our resellers more local to yourself.

Our final pick for the day is done at 5pm Monday to Friday, if your order is placed before our 5pm cut off then it will go out that day, if it is placed after 5pm it will go out the next working day.

Mainland

Express Delivery              1-2 working days
Standard Delivery            1-5 working days

Rural

 

Waiheke

 

The time can vary depending on where you are located in New Zealand. Regardless we do our best to get your order to you as quick as possible. 

There are 3 ways to track your order

Logged in:
You can track your order from your ‘My Account’ section under the My Orders tab.

Tracking email:
When you completed your order payment you will have received an email with your order tracking details.

If you have not received this email then please check your spam folder to make sure it has not gone in there.

Email:

If the above options do not work for you, then you can email our us through the ‘Contact Us’ page with your Name and Order number and we will send you.

Our EVCLO liquid is stored in our commercial freezers to maintain the freshness of the oil and to help keep them cooler during transit.

Our EVCLO softgels are stored in dark storage at room temperature to maintain the viability of the capsules softgel membrane. We advise against storing softgels in a refrigerator or freezer as condensation can form and compromise the gel membrane of the capsules.

Our Ratfish Liver oils are stored in our commercial refrigerators.

Yes, we ship to most countries. You may wish to check our ‘Where to Buy’ section for a reseller closer to you.

We have the options of PayPal, Credit Card or direct bank transfer. PayPal will allow you to use either your Paypal account or a credit card, even as a guest. If you do not have a credit card you can always opt to use the direct bank transfer, just make sure you use your order number as a reference – your order will only be dispatched once funds have appeared in our account.

Yes, we maintain PCI compliant servers and use PayPal Pro who run the latest in security and fraud prevention technologies to ensure your payment is safe and secure. Just look for the padlock in the address bar which means the website is running a secure encryption. You can always click on the padlock to view the ‘security certificate’ information.

Please use the following details along with your Order number 

Name:                                ROSITA REAL FOODS LIMITED
Business focus account:   12-3114-0009744-00

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned unused and with the original product packaging intact in order to be eligible for a refund or exchange. We’ll also pay the return shipping costs if the return is a result of our error (incorrect or defective item). Please see our returns policy for full details including the return shipping address.

If you should wish to return a product or order to us you can use the returns label that is at the bottom of your packing slip. If you do not still have the packing slip then please use the returns address below.

Name:
Order Number:

Rosita Real Foods
c/o JENNER WORLDWIDE FREIGHT LIMITED
47 Richard Pearse Drive
Airport Oaks
Auckland 2022

 

Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.

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