COVID-19 Customer Update
Updated 14 May 2020
At Rosita Real Foods, we are dedicated to providing quality handcrafted products that have been produced in harmony with nature.
The health and safety of our customers and team is our top priority - now, more than ever, amidst the rise of the global COVID-19 pandemic.
Our NZ warehouse has resumed processing and shipping orders.
Orders and deliveries
Please allow 5-7 working days for your order to be processed and shipped.
Our warehouse must take specific measures to comply with COVID-19 health and safety regulations and as a result, processing times for orders is between 48-72 hours.
We are also expecting delays in delivery times due to the high volume of packages being received by our courier and delivery partners. Please bear with us during this time. We will monitor this and keep you updated.
We appreciate your patience and support during this time. Please check back here for regular updates or contact our customer service team.
Hygiene and handling
We have been working closely with our warehouse teams who are following all Government guidelines, and we have reinforced our rigorous hygiene and handling procedures when picking and packing your order. Our warehouse teams have implemented additional health and safety measures including regular hygiene audits to ensure our stringent standards are upheld at all times.
All of our warehouses are conducting additional cleaning and introducing new measures to help reduce the risk. This includes hand sanitation and site cleaning as well as restrictions around warehouse visitors, staff meetings and staff travel. The welfare of our customers and warehouse teams is our top priority and we will continue to monitor the situation on a day to day basis.
We would like to thank all of our customers for your continued support during this challenging time.